Terms & Conditions
Booking Terms and Conditions
Victoria Falls Hotels & Tours is trading under Visit Africa PBC., a corporation registered in Zimbabwe and handles all booking and inquiries for Victoria Falls Hotels & Tours and the following Booking Terms & Conditions by Visit Africa PBC shall be considered synonymous: safari, tour, and trip, all of which refer to the travel arrangements being booked with Visit Africa PBC. Additionally, the following terms: client, guest, participant, member, passenger, and traveller all refer to you, as the traveller. Acceptance (required at or before final payment due date)
- RESERVATIONS AND PAYMENTS:
Standard policy for the majority of Visit Africa PBC’ third part suppliers is that a provisional booking will be held for a period of 21 days only, after which a response is required on whether to confirm or release the space. Payment of a non-refundable deposit of 30% of the total travel quotation is required in order to confirm your reservation. After receipt of your deposit, we will, subject to availability, make reservation for your trip. The balance of the trip is due not later than 42 days prior to date of travel. Upon receipt of your full payment, we will send travel vouchers, safari information, clothing lists, etc. All prices are quoted in U.S. dollars and must be paid in U.S. dollars or the equivalence in Rands.
- CANCELLATION AND REFUND POLICY:
Cancellations made after confirmation email & deposits are subject to the following cancellation fees:
57+ days prior to date of travel – Deposit is forfeited
29 – 56 days prior to date of travel – 45% is forfeited
22 – 28 days prior to date of travel – 50% is forfeited
15 – 21 days prior to date of travel – 60% is forfeited
0 – 14 days prior to date of travel – 100% is forfeited
No shows will be charged in full
If a guest is sick and can provide a valid Doctor’s Note a 100% refund will be given on transfers and
activities by Visit Africa PBC. In all cases where subcontracted services are booked, the supplier’s
cancellation terms will apply. We will advise you of third party cancellation policies but in most cases
they are similar to the ones above. Should you fail to travel on scheduled dates or reduce your travel days no refund will be made. There will be no refunds from Visit Africa PBC for any unused portions of your travel. The above policy applies to all travel arrangements made via Visit Africa PBC.
It is a condition of booking that the sole responsibility lies with the guest to ensure that they carry the correct comprehensive travel and medical insurance to cover themselves, and traveling companions for the duration of their tour. This insurance should include coverage in respect of, but not limited to, the following eventualities: cancellation or curtailment of the safari, emergency evacuation expenses, medical expenses, repatriation expenses, damage, theft or loss of personal baggage, money and goods.
Visit Africa PBC will take no responsibility for any costs for losses incurred or suffered by the guest, or
traveling companions, with regards to, but not limited to, any of the above mentioned eventualities.
Guests will be charged directly by the relevant service providers for any emergency services they may require, and may find themselves in a position unable to access such services should they not be carrying the relevant insurance coverage.
- MEDICAL INFORMATION / LIABILITY RELEASE:
Participation on a safari or tour to requires that you be in generally good health. All guests must
understand that while a high level of fitness is not required, a measure of physical activity is involved in all African safaris and tours. It is essential that persons with any medical problems and/or related dietary restrictions make them known to us well before departure. Anti-malaria precautions should be taken, and these are the sole responsibility of the client. Any required inoculations must be recorded by the client’s health practitioner on a valid vaccination certificate which the client must carry in his/her possession throughout the tour. Visit Africa PBC will not assume responsibility for the accuracy of any medical information. You should consult your doctor or pharmacist for up to date requirements and personal recommendations.
By forwarding the tour deposit, the guest certifies that he/she does not knowingly have any physical or other conditions of disability that would create a risk for him/her or other tour participants. A Liability Release and Assumption of Risk Agreement must be signed by each tour participant prior to
commencement of a tour. Participation by any tour participant will be declined in the absence of the
signed Liability Release Form, with no tour fee refund.
- CURRENCY FLUCTUATION:
In order to keep our tour rates as low as possible, we do not build into the price an allowance to cover possible increases from currency fluctuations. Therefore, as currencies do fluctuate constantly around the world, it may be necessary for us to raise the tour cost, at any time before final payment, if there are exceptional cost increases beyond our control. An increase in the tour price shall not be sufficient grounds for any refund of fees already paid for the tour.
- GOVERNMENT TAXES:
Any increase in government taxes affecting costs included in the tour price will be passed through and paid for by the traveler. Any increase in the tour price due to a government tax rate hike shall not be sufficient grounds for any refund of fees already paid for the tour.
- AIRFARES & DELAYS:
Airfares are subject to change without notice prior to ticketing. Note that intra-Africa airfares, whether
included in your total trip cost or quoted to you separately, may become due and payable in full to
Visit Africa PBC at any time after your initial deposit in order for us to secure ticketing for these flights as required by the airline or tour operator. Visit Africa PBC are not responsible for any airline schedule or airfare changes, cancellations, overbooking or damage or loss of baggage and property to the extent that such items are beyond its control. Any and all claims for any loss or injury suffered on any airline must be made directly with the airline involved and not Visit Africa PBC. Air schedule changes may necessitate additional nights being added to your tour. Provided these schedule changes are beyond the control of Visit Africa PBC, any resulting additional costs must be borne by the guest. Visit Africa PBC cannot be held liable for any delays or additional costs incurred as a result of airlines not running to schedule.
- TOUR CANCELLATION:
Visit Africa PBC shall not be held responsible for occurrences that are beyond its control, such as strikes, wars, acts of God, acts of government or any other cause whatsoever, beyond its control, that may make operation of the tour impossible, illegal or inadvisable. All tour payments received will be promptly refunded, and this refund will be the limit of Visit Africa PBC’ liability. Visit Africa PBC is not responsible for any expenses incurred by tour members in preparing for the tour, including
Non-refundable or penalty-carrying airline tickets, special clothing, visa or passport fees, or other tour related expenses.
- GUIDE REPLACEMENT:
If a private guide is unable to lead a pre-scheduled safari due to illness, etc., Visit Africa PBC and its
operators in Africa reserve the right to substitute with another guide.
- ITINERARY CHANGES:
Although every effort is made to adhere to schedules, it should be noted that the tour operators in
Africa may be obliged to occasionally change routes and camps on safaris as dictated by changing
conditions. Seasonal rainfall, bush fires or other natural occurrences may bring about such conditions. Airlines, aircraft specific flights and other transfers may also need to be changed for various reasons.
Visit Africa PBC shall not be held responsible for such itinerary changes as discussed above and shall not be held liable for any refund, provided such changes are beyond the control of Visit Africa PBC.
- SPECIFIC ACCOMMODATION:
While our operators use their best endeavours to ensure that all reserved accommodation is available as planned, Visit Africa PBC shall not be held responsible for a refund either in the whole or part, if any accommodation or excursion is unavailable and a reasonable alternative, acceptable to the guest, is found. If the guest is unable to use any service provided in the itinerary, then there are no refunds due.